Privacy policy

1. Information We Collect and Receive 

1.1. Information You Provide Directly 

We collect personal information that you provide directly to us in the following circumstances: 

When you sign up to use our services, including our online auctions. 

By filling in forms on our websites or those provided to you. 

When you enter a competition, promotion, or complete a survey. 

By posting comments or content on our social media pages. 

When you contact us, or when we contact you, and you provide information directly to us. 

1.2. Personal Information We Collect 

When you register to use our services, we may require you to provide the following information: 

Full name and surname 

Contact number and email address 

Physical address 

Identity number or passport number 

Date of birth 

Banking details 

Business Registration Number (BRN) 

Company name, registration number, and VAT registration number 

1.3. Information Collected Through Technology 

We may collect information when you use our websites or interact with our social media platforms through cookies, web beacons, and other technologies. This may include: 

Login information 

Information inferred from your interaction with our products and services 

Device information (e.g., type of device, browser, operating system, IP address) 

Location information 

1.4. Information from Third-Party Sources 

We may receive additional information about you from publicly available or commercially available sources and combine it with the information we have collected or received from you. 

2. How We Use the Information We Collect 

We use the information we collect and receive for the following purposes: 

To provide you with the information, products, or services you request from us. 

To refer you to appropriate third-party service providers. 

To communicate with you, including sending service-related messages. 

To provide you with customer support. 

To deliver targeted advertising, including news, special offers, and general information about goods, services, and events similar to those you have purchased or inquired about. 

3. How We Share Your Information 

3.1. No Sale of Personal Information 

We do not sell your personal information to third parties for their marketing purposes. 

3.2. Sharing with Employees and Service Providers 

We may share your personal information with a limited number of our employees and third-party service providers who assist us in providing our services. These parties are bound by confidentiality agreements and are only permitted to use your information in accordance with this policy. 

3.3. Business Partners 

We may share non-personally identifiable information with select business partners for the purpose of improving our services and offerings. 

3.4. Legal Requirements 

We may disclose your personal information to third parties if required by law or if necessary to protect our legal rights or to comply with a legal process. 

3.5. Third-Party Consent 

In some cases, third parties, such as advertisers, may request information about you for their purposes. We will only share your information with third parties if you provide explicit consent through an opt-in process. We advise you to review the privacy policies of these third parties before consenting to share your information. 

4. Your Rights 

4.1. Marketing Communications 

You have the right to opt out of receiving marketing communications from us at any time. We will always provide an "opt-out" option in our communications. However, we may still need to send you service-related messages. 

4.2. Cookies 

Our websites use cookies to enhance your experience. If you prefer not to receive cookies, you can configure your browser settings to reject them. 

 4.3. Accuracy of Information 

We strive to keep your personal information accurate and up to date. If you believe any information we hold about you is incorrect, you may request that we correct or remove it. 

5. Retention of Personal Information 

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law, to resolve disputes, and to enforce our agreements. 

 6. Our Commitment to Security 

The security of your personal information is important to us. While we employ commercially reasonable measures to protect your information, we cannot guarantee absolute security. We implement safeguards to mitigate the risk of unauthorized access or disclosure and ensure compliance with applicable laws. 

7. Transfer of Personal Information 

We operate from South Africa, and your personal information may be transferred to and stored on servers located outside your country of residence. We will only transfer your information to countries with equivalent or better data protection legislation or to service providers subject to agreements ensuring compliance with South African data protection standards. 

By using our website and submitting your information, you consent to such transfers. 

8. Links to Other Websites 

Our website and social media platforms may contain links to third-party websites, mobile applications, or services. Please note that we are not responsible for the privacy practices of these third parties. We recommend that you review their privacy statements before interacting with them. 

9. Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will be effective from the date of posting. We encourage you to review this policy periodically. 

10. Access to Your Personal Information 

You have the right to: 

Request confirmation of whether we hold your personal information. 

Access your personal information. 

Know the identities or categories of third parties to whom we have disclosed your personal information. 

Request that we correct or delete any personal information that is incomplete, inaccurate, or outdated. 

Requests can be made in writing to salaamat@webmail.co.za.